Privacy Policy

Overview

This Privacy Policy describes how Nuro collects, uses, and protects your personal information when you use our real estate platform. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our service, and information from third parties.

Personal Information

• Contact information (name, email, phone number)
• Account credentials and profile information
• Professional information and preferences

Usage Information

• Service usage patterns and interactions
• Settings and customization choices
• Device information and browser details

Property Information

• Property search queries and results
• Saved properties and project data
• Uploaded documents and attachments

Technical Information

• Error reports and crash data via Sentry for service improvement
• Performance metrics and system monitoring data
• File storage and delivery via Cloudflare infrastructure

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about your account and our services
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and resolve disputes
• Send promotional communications (with your consent)

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With service providers who assist in our operations
• In connection with a business transaction (merger, acquisition)

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Account data is deleted within 30 days of account closure, unless retention is required by law.

Your Rights Under GDPR

If you are located in the European Union, you have the following rights:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete information
• Right of Erasure: Request deletion of your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information
• Right to Restriction: Request limitation of processing under certain circumstances

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data encryption in transit and at rest
• Restricted access controls and authentication
• Regular security monitoring and incident response
• Regular security updates and vulnerability assessments

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: